Frequently Asked Questions
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While most other clothing companies use standard sizing (like small, medium, large, etc.), we choose to create garments based on your measurements.
When you add a “Made to Order” item to your cart, there will be required sizing information that must be filled out in order to make your purchase.
If you need help finding your measurements, check out our blog post on the subject!
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Please see each item description to see what range is offered.
Know that we are constantly in the process of offering a wider range of sizes. Since we are learning as we go, the process is slow. We ask that if you are seriously interested in an item to reach out to us via our contact page with your desired product and measurements so that we can prioritize the process. Thank you for your patience!
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We are currently able to ship internationally using a clothing resale platform called Depop! We offer free international shipping on orders over $299.00. Please check out our international ordering page or reach out to us at our contact page if you have any questions about starting your order!
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USA shipping: Free
International orders over $299.00: Free (please note: there may be import taxes/duties imposed by your country that we cannot calculate.)
International orders under $299.00: Shipping costs are calculated based on your location. (please note: there may be import taxes/duties imposed by your country that we cannot calculate.)
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Custom orders typically take 10-19 business days to be shipped from date of order.
Pre-made items ship within three business days of order placement.
Within 24 hours of the item being shipped you will receive a tracking number.
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Yes, an order can be expedited by adding the “expedite my order” product to your cart along with the item(s) you would like to purchase. Expediting an order guarantees that it will be shipped within 9 business days from the time the order is placed.
The cost to expedite an order is $29.
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If within the first 10 days of receiving your item you find that we have made a mistake with your order or if your item is broken/damaged, we will send you a prepaid shipping label to return the item to us for a full refund. Please note that the item returned must be in unworn condition with the original tags.
Because most of our items are custom made in nature, we cannot issue refunds for reasons other than seller error. If you have any questions, please feel free to reach out!
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If your item is hand-stitched, has decorative stitching/embroidery, or contains hardware (e.g., buttons, eyelets, laces, or clasps) please spot clean only.
If your item does not contain hardware and is wool, we suggest dry cleaning. If it is cotton or linen you may wash on delicate cycle in cold water and lay flat to dry. Please wash sparingly.
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We create our garments using natural fibers with the most common fabrics being wool, cotton, and linen.
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Wool processing has come a long way and modern day practices create a wool fabric that is much more soft and gentle on the skin than older wool processing techniques.
We utilize 100% virgin wool (the softest wool available) as often as possible.
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Most of our pieces are made using natural fibers (wool, cotton, linen) making them biodegradable, unlike synthetic fabrics that can sometimes take 200 years or more to breakdown. Beyond that, our inventory is built from deadstock fabrics, mill ends, and other reclaimed materials. Each garment is made with intention and sustainability at its core.
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At The Mercery Wares, we only sell finished garments. We have developed the tools to make our garments outside of traditional methods and therefore couldn’t offer traditional patterns without a lot of work on our end. At this time we are choosing to focus our energy on expanding sizing.
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If you like one of our item styles but want a different color of fabric, please feel free to reach out to us via our contact page to see what small batch fabrics we have currently in stock. We would love to help your vision materialize!
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We’re always happy to help. Reach out to us anytime at our contact page, and we’ll get back to you in 1-3 business days.

